Our Reviews

The service advisor was very helpful. The technicians serviced my vehicle faster than expected. The cashier helped me find and applied my GM reward.

James and Tryston did an outstanding job in this business deal for me

Brian was extremely helpful and knowledgeable. I was in and out in less than 2 hours including the test drive! It was such an easy and pleasant experience!

It was great!

Outstanding service with quick turnaround. My service advisor provided information oabout the process, kept me informed, and provided transportation back and forth from my home.

good job

Appreciate

My salesman, Brian, was knowledgeable and on the ball! He won the deal over Mac Haik with his drive and promptness making the car buying process smooth!

The whole experience was great.

The attention I received was good, but it took longer than expected for the parts to arrive.

I had a great experience at the Westside finance department! The process was smooth, transparent, and efficient. The team took the time to explain all my options, ensuring I got the best deal possible. Their professionalism and friendliness made the experience stress-free. I highly recommend Westside Chevy.

It was our pleasure to by the car with Marcos support. Especially the help for our car insurance was great. Thanks.

Rudy was terrific! He had an accurate diagnosis of my trucks vibration. Repairs were made the same day and I picked up my truck later the same day!

It was great, service was fast and helpful.

Our experience was so smooth and easy.

Great. Had a few difficult circumstances due to financing situation and wasn’t sure if I’d be able to get a new car. But Alvin and

Very efficient and good customer service

Great service, always take care of you

6 hours even though I had scheduled an appointment and was 50 minutes early! A software update for the "radio". I tried to tell him symptoms when I got there but he cut me off and said, we'll figure it out." Problem recurrent next day and still does. It is dangerous because the GPS screen freezes and the touchscreen intermittently doesn't work. Refused to take me home when he said it would be hours, and did not offer me a loaner, which he should have since it is a gm warranty issue. New 2 months old 2025.

I’m so glad I made the switch to an electric vehicle! The buying process was honestly way easier than I expected. The sales team was super friendly, and they really took the time to walk me through everything without making me feel rushed. I got to test drive the car at my own pace, and they helped me understand all the incentives and lease options. The whole experience felt personal and stress-free, and I drove off feeling confident in my decision. The only bad experience was that the car was not ready the same day (battery failure) and it had to be taken to my house the day after.

I brought my Tahoe in for servicing and emissions testing. I am more than pleased with the service I've received from Westside. My service advisor, Rudy Hernandez, provides explanations regarding the service needs and scheduling of current and preventative maintenance to keep my vehicle running efficiently.

Great

Orlando was great! He was determined to work with us to bitter end!

Hanna & Shannon did very well

It went smoothly and great!

Everything went smooth helped us find the specific car we wanted with the trim that was in our comfort zone sales guy was also nice to take the time to explain the details of the purchase and all coverages it came with. Overall would recommend Westside Chevrolet to friends and family. Thanks Westside Chevrolet team!

Completed Air Bag Recall work.

Jason, Tony and Fernando were great.

Shanna was very nice and helpful with answering all of my questions.

I had a great experience buying our new truck.

This is my six or seventh vehicle I have purchased from Westside Chevrolet. They always treat me fair and get me out the door in a hurry.

Great

Great experience exceptional customer service

Great job

Great support from management to get best discounts applied to my car

Everyone we worked with was so kind and helpful! I’m so happy I bought my car through you!

Friendly and professional.

Checked in promptly, service (oil change) performed while I waited, service advisor (Nau) reviewed findings and upcoming recommended maintenance.

Simple oil change that could have gone badly but was handled wonderfully by Service Advisors. I appreciate the attention given to the issue, superb technicians attention to detail and overall great customer service! Thank you.

Very friendly fast kept me updated on what they were doing and even washed my truck

Great service as always

Jason and Fernando made the truck buying experience hassle work and went above and beyond prior to, during, and after the sale.

Everything went smoothly from making appointment, using the coupon, check in and speedy return of vehicle.

On this visit I received very prompt service. Too my vehicle in at 11:45 am for regular service such as oil change rotation of tires and a few other services. Got a call back saying everything was completed and ready for pickup at 1:10 pm.

Everyone was so nice and very professional.

Charlie Bell, Best salesman I have ever dealt with!

Diego was an awesome salesman

My Service Representative was in training and failed in the service I’m used of receiving when I go to Westside Chevrolet. Thanks to the Service Manager Shanna, I didn’t leave there as angry as I would have been if she wouldn’t have stepped in to control the situation

Great communication Seems to have fixed the issues so far

The entire process was very straightforward. Everyone from Fernando to Brain was very helpful in making this a painless buying experience and my daughter is very excited about her new car

Rowdy Was upfront and extremely helpful. He made the process very simple and painless. I will definitely buy my next vehicle there.

Rudy was very knowledgeable and professional

The best service for me always great service and great communication with the team. Service advisor Shanna is the best

Great customer service! My salesman Jared Cole was very personable, professional & knowledgeable of the new 2025 Equinox I purchased. Very pleasant experience would definitely recommend dealership to others.

Shanna and Cassie were amazing! Very responsive and communicative. They kept me in the loop and answered my questions all the way through.

Great service

Would have been a 5, but the car wash didn’t happen as requested.

Great service

Great and concise.

Oil change and tire rotation in less than 1 hour. Waited in your comfortable waiting area.

Westside Staff Members Were Very Friendly, Professional&Knowledgeable Of Their Jobs&Duties. I felt as if I was in a Family Setting. I enjoyed being a customer of Westside Chevrolet. Way To Go Westside 👍👍👍Thumbs Up.

Great !!

Buena atención y servicio.

Calm; Smooth; Un-pressured; Honest; Respectful. Diego was great to work with. Same with Lam

Rowdy Robertson was the salesman we met with. He was very professional & helped us in an efficient manner. The other people who answered our questions about our Tahoe & the gentleman who helped us with the financial paper work was thorough as well. We have bought 3 vehicles from Westside Chevrolet over the years. And Rowdy is our favorite salesman !

Exce

It was amazing! They took care of me

The personnel at the service department were professional and very helpful in all that was accomplished with our Equinox. Prompt greetings all the way to handling the cashier's requests. Thanks for being what we call A PLUS!

Jason did an excellent job.

In comparison to some of the other Chevrolet dealership I had gone to Westside was the best good people there

Really good environment and energy

Alvin Lee was amazing!

Jared was great! The finance paperwork was fast and easy.

Everything went great.

Ridolfo did a great job getting me in for service. The inspection was quick !

New car purchased at your dealership & this was my first oil change. No cost. So, not complaining. Very nice people and a better than expected waiting room. I scheduled the appointment on line then called to see if an opening was possible same day. Service person said yes, lube bay isn't super busy come on in... I did & very nicely the service person checked me in & then said to expect up to 1 & 1/2 hours wait. And, that's ultimately what it took 90 minutes for an oil change. There was an offer for a wash, which I declined. Very nice people in you service area.

I just want to start by saying that the advisors I dealt with were incredibly professional, patient, and understanding of both my situation and my concerns. As a service advisor myself, I understand how difficult it can be to work with customers who are upset or overwhelmed. I also recognize that, in this case, I became that customer—the kind we all hope not to deal with. For that, I sincerely apologize. Throughout it all, my advisor, Shanna Graves, did everything she could to help me. Her patience, empathy, and persistence did not go unnoticed, and I truly appreciate the way she advocated for me and worked to resolve the situation. I'm extremely grateful for the professionalism and kindness I was shown. Thank you again.

Good

Great service with good price They do what they say!

Rudy was very helpful

My service writer does an excellent job,but GM still has not managed to get any update to this feisel engine corrected.

They were friendly and accommodating

Solved in one day

Friendly customer service both with the salesman and the finance person

The salesman and service was excellent,

No loaner service when I checked in. But after I told my service attendant I had to go and the car “recalls” couldn’t be completed, suddenly they offer a “loaner”. Very shady and unprofessional. Suspicious to say the least.

Westside is absolutely phenomenal! They Gave me a fair deal on the exact Equinox my wife wanted and top dollar for my trade. I was in and out in around 2 hours with no haggling and no dealer add ons! Our salesman James Utzman spent quite a bit of time showing my wife how everything worked. A great experience all around.

Thank you Hana for a fast service..Highly recommended.

Excellent experience.

Took my C8 for oil and air filter change, service was good and the shuttle service/driver was really nice. Nothing out of the ordinary, but the experience was as expected.

My Service Writer, Cassie, was unknowledgeable and friendly and the service was performed in a timely and complete manner. The carwash was nice too!

Excellent

Exelent service

Rodolfo make an amazing job, he take care of my truck and the service was awesome

Best Chevrolet Dealership in Houston area

Excellent. Professionals at work.

I had my seat belt repaired. Rodolfo took great care of me. I would highly recommend Westside Chevrolet to anyone needing to get their vehicle repaired.

The experience was excellent, as always, prompt and friendly service...I always recommend them 100%!!!

Going into buying a new vehicle I was nervous. It had been 15 years since my last new car purchase. My salesman, Isaiah Simms was perfect for me. He was patient & explained all the details of the 2 vehicles I was deciding between. He let me test drive them both. It was a very warm day & he offered my sister & I water & made sure we were comfortable. He helped me with my trade in & through the process with the sales manager. I will definitely be referring my friends & family to Westside Chevrolet & Mr. Isaiah Simms.

Chris was amazing for me

Always a great experience! Tony always goes above and beyond.

Awesome buying experience at this dealership! Isaiah was excellent and finance with Tryston was excellent as well. Highly recommend!

I brought my vehicle in for its first oil change and was helped by Hannah. The whole process was seamless. This dealership is top notch compared to other Chevrolet dealerships I have visited. Thank you for such a positive first experience!

Shana was my service advisor and went above and beyond to solve my vehicles issues. She dealt with a recall issue and separately an extended road hazard warranty with ease.

Easy process

You guys did a great job. Very fast and helpful through my first service appt. Will definitely be back. Only complaint that I have was that the gentlemen who brought my truck back to the front when done. Needs to wash his hands before getting into someone vehicle. I had residue from like oil on my inside of my door, the wheel, screen, and armrest. That had me upset.

I ask the service guys to check front the sensor of my truck because they where fallen. They don't fix

It was wonderful. Quick and courtesy. John & James were awesome

The service person kept me informed on the status of my truck's progress and worked through the several issues that needed to be addressed.

Made appointment was very prompt and very professional

It was great

Good Service

Isaiah was incredible. He was very knowledgeable and professional. He worked hard to get us exactly what we wanted . He even drove to pick it up the day we bought it.

My overall experience of purchasing my vehicle with Westside was excellent. Starting with the salesman Jared. I felt very welcomed into the dealership and I had a wonderful experience. Jared was very knowledgeable about the vehicle I was interested in buying. Tryston, the person who handled the financial part of my experience was very patient and explained each part very thoroughly. Thank you for a great experience of purchasing my new car.

Was kept well informed and was asked before anything was done. Very polite and professional personnel.

Isaiah really helped me out grate experience

Súper 😊 👍🏼

Did not have to wait long for service

NA

Was good. There very busy and communication could be better, but again there busy and I am sure everyone is a priority. They gave me a auto for the weekend which was great

Donavan Arney has been our family’s sales man for the past 18 years. He is an amazing person inside and out.

Maravillosa

Everyone was very friendly and listen to what needs were .

Greatv service dept.

Had an issue with my Colorado, the dealership worked quickly to remedy the issue and get my Truck back in a timely manner. Great job!

Very fast and easy

First service visit. Got in and out quickly and great interaction with service department.

Great

Diego the sales person was very helpful and understanding of our needs. Management was also very good

Most of the service advisor are very helpful.

Service was prompt, convenient and very knowledgeable.

some stumbles but made it right at the end of the day which is what counts

My experience was great! They took care of what i needed to have it done and it was fast and efficent.

So far the EGR SYSTEM IS HOLDING

Great work on deal.

Great service

Christopher and Trystan were amazing. They made the process the fastest and easiest car buying experience I have ever had . Didn't feel pressured one bit and left with a smile!

Quality work at a fair price and done on time

Warren in service was great as usual. Courteous and polite and attention to the details.

I had to wait twice as long, because the PARTs department gave the mechanic the wrong parts.

Quick service.

Jared is an amazing, pleasant and very friendly salesman. He was a pleasure to get to know. John the sales manager was also amazing and easy to work with. Both Jared and John did an excellent job of working with me to get me into the vehicle I wanted.

Rudy (Rudolfo) helped smooth out what was a stressful situation of needing vital repairs done before going on a trip. He went above and beyond to get the part and repair completed as soon as possible. Great job to Rudy and the team.

Cassie was amazing during a very stressful experience. GM, however, was a different experience. I will be filing a complaint on GM and how they handled towing my vehicle.

Siempre son muy amables

Excellent customer service and good prices everything it's so good

Espectacular 👌

Complete experience was great. Staff was very knowledgeable, helpful, and transparent. I would definitely recommend!!

I call my service advisor and tell him what’s going on with my car, then make an appointment and drop off the car. A shuttle ride is provided to take me home and I haven’t waited but a few minutes lately. It’s very convenient. He works with me on a convenient time for me to pick up my car and the shuttle comes after me to take me to the dealership. Should there be a problem, Rodolfo will do what he can to make it right. I can depend on him.

I have already written to them everywhere and tried to find someone who can help me through the whole bad process and attention regarding my car. I took my car in for a... I changed the valve and Mr. Rodolfo met me where we checked the car together and my car had no damage. He put the computer in front of me and it only showed a fault in the engine valve. I should explain that I have an application on my phone that you yourselves gave me when I bought the car that explains what my car has and it only marked the valve as well as the computer that you yourselves put in front of me. The gentleman explained to me that the mechanic was going to check it anyway and then he would call me to give me the preliminary and final report of what my car had and that's how it was. I received his call and he told me that it was indeed the valve, a hose and something else for a total of 870 dollars and I told him yes that he would do the work at 5. I receive the call that my car is ready that I can pick it up that the mechanic was testing it and 5 minutes later they call me that when the mechanic tested it that he was returning to the dealer the checking came back on because I I took it with a dent in the oil cooler of the transmitter ll which is impossible because if it had had that dent in the first inspection that is done at the dealer they would have seen it and they told me that I have to pay 1200 dollars more which seems to me a total lack of respect from you so I went to the dealer with my husband and my car was leaking oil and with a dent that naturally you can see that it is a new dent and they told me in my face that I should take it like that I told them to show me the cameras and they did not want to explain that I was going the next day to see the manager and so I did the next day when my husband and I went Rodolfo attended to me again with a man who did not even identify himself and he admitted to my face that what happened at the dealer that it exploded when they fixed the valve something that an explosion goes outwards and the dent was sunken in other words that there was no explosion whatsoever but the worst thing is that they lie to me they tell me that I should take it like that and then admit that it was the mechanic and without It's enough for them to tell me that even if they cause damage, that's not their problem and they're not going to fix it because they don't have to do it or take responsibility, which is even more disrespectful. I still need them to take action on the matter because otherwise they'll deal directly with my lawyer.

Great customer service

Hanna was super friendly and made the process easy. Answered any questions i had and made me feel confident I brought my truck to the right place!

Service was done in a timely manner and Hanna was very kind and helpful

Oil change was fast

Everyone at the dealership was very pleasant. My sales rep, Jared was outstanding and very patient with all my questions. He went the extra mile and stayed with me even after the dealership closed to make sure I was completely comfortable with my new Tahoe. Will definitely recommend him to anyone looking to purchase a vehicle.

This was the second time having an electrical issue with my vehicle. The first time it took 4 months to find and fix the issue. During that time I had no vehicle and unless I called no updates even though I repeatedly asked for them. So here I am again with another electrical issue that took over a month to find.. I again had no communication unless I reached out. No loaner, no rental no vehicle for over a month. We missed out on summer travel plans we had and my vehicle was once again scratched and is requiring touch ups and repairing of a couple deep scratches. I am very disappointed in GM's customer service and am scared and hoping I have no future electrical issues. I love my vehicle but I am so worried if I keep it long term I will be in another predicament involving the electrical system. I couldn't claim the lemon law on a technicality even though this is happening repeatedly and GM has just washed there hands of the problem. The first time this happened they at least offered to cover my car payments and services and seemed to want to make up for the situation I was put in, but this time they just seem to want to sweep this under the rug because they know I technically can't pursue the lemon law. This has been soo frustrating. I don't necessarily fault the service advisors except for the lack of communication because they are at the mercy of GM's protocols on how and what they can do. I just would say GM needs to step up and provide better service and offer loaners or rentals when the vehicles we pay our hard earned money for are out of service for issues that are due to vehicle faults and failures.. GM should take pride and back up their products.

After some initial confusion, the dealership was accommodating and informative

Always courteous and knowledgeable service advisors.

Chris did great in service Kept me informed of all things going with truck

James was absolutely amazing and got me into a vehicle that absolutely love

I arrived at the dealership a little before 7am and was promptly greeted by one of the service managers. (Shanna) She was very courteous and professional, and my truck was taken care of immediately. It was also washed and cleaned while I waited. Excellent service.

It was great. In and out no problems. Nobody telling me that I need this and that done. Thank you

Done quickly and resolved the problem

Process was easy and staff was very helpful.

Easy and convenient. Cost competitive.

Excellent

I love working with Shanna. She takes great care of me especially when things don't go as planned and are out of her immediate control. I will always ask for Shanna when my vehicle needs servicing. If she is iff that week. i'll wait and ntil she is back. Being in the service industry myself for 33 years (oil and gas), great service and timely attention is what turns a customer into a loyal/repeat customer. Westside management should value her passion and commitment to customer satisfaction as a dedicated employee of Westside. She is the mIn reason I keep coming back to Westside for my next new vehicles. Regards, Gary Tas PS: i'd be more be happy to go over in person the countless times she has gone above and beyond to meet my vehicle needs, especially when addressing the electrical "ghost" In my 2014 High Country.

My vehicle was taken care of quickly and the problem solved (electrical) in a very short period of time.

Literally perfect

Alvin was amazing and very helpful! Answered all my questions and was easy to communicate with.

The entire process went smoothly and you have a very friendly and helpful staff. Alvin deserves a raise. He was amazing. My wife and I will definitely return in the future.

I was very impressed with Diego who looked after my son and I through the whole process. He was very knowledgeable and a delight to work with. I will definitely come back and buy another vehicle from Diego

It was great people were nice

The service team were great and responsive. Although our main item was not rectified it will be rebooked later

I came in for oil change and tire rotation. After arriving home, discovered my PSIs were not set appropriately after the rotation and one of the lug nuts on front wheel passenger side was loose enough for me to remove with my hand.

Good customer service

Hanna was very pleasant and informative. My visit was quick and I was highly satisfied with the service. After my oil change and maintenance my car rides so smooth!

Everyone was nice and helpful

Everything went gine

He was very helpful and to the point.

I am very disappointed in the service I received at Westside Chevrolet on Monday and will not be bringing my vehicle into this dealership again. I received an email from Onstar on Friday suggesting I take my vehicle in for a possible failure of the battery or starter as soon as possible. I made an appointment with Jake on Saturday and was given several options of times. I chose the 7:00 AM appointment and was at the dealership by 6:45 AM. Isaias Montes was the Service Advisor I was assigned. I did also tell him besides looking into the Onstar alert that I had had several times the check engine light came on for brief periods but then would turn off. Also, I had wiper blades installed. By Noon I had not received any updates on the process so I texted him at the number I'd been sent and he told me he would check with the Technician as soon as he returned from lunch. When I hadn't heard back from him by 1:30, I sent a message reminding him my appointment was set for 7:00 AM and why hadn't wasn't my car ready! The Technician did not look at my car until after 2:00 and I finally was able to pick up my vehicle around 3:00. After describing all of that I'll tell you taking my vehicle into a dealership is stressful for me as I have to rely on asking people for rides to and from the dealership. In the future, I suggest the dealership stick to appointment times! I can understand if the vehicle wasn't checked out right at 7:00 AM but I do feel it should have been done during the morning hours. Was mine put on the back burner because I wasn't waiting at the dealership? If I would have sat in the waiting room would it have been pushed through sooner? As I said, I will not use Westside Chevrolet again. Rightfully so, I don't have to bring it in very often (thank goodness) and since I've moved to Sealy, I do have my oil changed at a small shop in town. But, if something serious were going on, I'd definitely have to find somewhere else.

The technician got to me quickly upon my arrival got me processed through without any issues.

Great service dept

Great service. Shanna was very helpful and wait time was short.

Awesome experience from start to finish.

Great atmosphere, outstanding customer service and the best service department I’ve ever been to since owning Chevy vehicles . Think I finally found the best “feel like family “ place !!

Rudy was extremely helpful, respectful and knowledgeable. It is always a pleasure doing business with him.

Poor Service all the way around. Asked the service adviser to have the tech to check the noise in the front rightside. This didn't happen.

It was a comfortable and relaxing experience.

Got an oil change, Shanna was great

Excellent experience with the entire process

Rodolfo was great, listened to what I needed.

Great service

Very courteous and cheerful

It was easy and stress free

Fastest car buying experience I’ve had in at least 20 years. Diego was great

Great service

It was perfect

Quick in and out, Shanna, my service person was great…always a good experience at Westside Chevrolet

Great experience. I am a returning customer

Warren the service writer was excellent. Communicated clearly. I was impressed with his professionalism as well as the time it took the shop technicians to complete the service on my vehicle. Because of this I will continue to use your service for my maintained needs.

Always do what the service technician says needs to be done. Simple oil and filter change, but no add on selling, so good experience.

Great service

great service and competent service advisors

Oil change and tire rotation was taking care of very quick. No issues.

The Salesman Alvin Lee was very informative and did every thing to meet our needs. The finance spokesperson was very nice, informative and personable

Rodolfo was awesome! Assisted me right away and got my truck serviced and out quicker than I’ve ever experienced before.

My advisor is the absolute best! She listens and communicates with me about everything

Hannah always take great effort to make my service delightful!

Both the salesperson (Noah) and the finance person who helped us were very nice and let us be comfortable with the process. I don't like the whole dealership process because it is always so pushy and with a lot of pressure, but this was not the case at Westside Chevrolet.

Great

Great service, was efficient and warm

Excelente

very helpful

I had a great experience. All the employees were friendly and helpful when I bought a car. I especially thank Alpha

Everything was great. No complaint . Thank you Everyone.

We had a good experience

I dislike surveys.

Salesman Alvin was SO helpful. He went out of his way to find just the perfect vehicle for me. The staff treated me like family. Great experience.

thanks to ms. hanna graves a very approachable person.. highly recommend

It was fantastic. Very prof

no problems

Service Advisor was train well so they can up charge and add more services on your car in order to make more money even your car don't need all those services. I had bought six car from this dealership in span of 3-4 years so I had trust but now everything has change in the dealership. I got quote for $4500 did not even need all those things need to be done I took my car local mechanic got it done in $600 how that is possible that tells me can't trust this dealership anymore.

Service personnel were kind. I work construction so trying to stop during the week and get service complete is almost impossible. I don’t rain outs because of my position. I fully understand personnel need time off or weekend how ever it is done. I cannot personally guess which services can and can’t be done on any given Saturday when I can get my oil change. I am also not sure there is only one person in your service department that can change or rotate tires on a dually truck. Which I bought from your dealership. Not sure if there can be a calendar out on your website for services offered on Saturdays based on the personnel rotation. Thanks

Quick fast and easy call, Rudy my service advisor the night prior made an appointment he got me an appointment for 0730 and by 0845 the oil change and rotation was completed.

car was ready on time as promised. Chris was awesome too

Mr Christopher Bell made everything very easy in the purchasing of my new Traverse as well as the trade in of my Ford Explorer.

Great people and derive. They really took care of me. This is the second car from the dealership.

Great and quick

Down to business, they played no games. I was very satisfied.

Jarred was awesome

Great team

Buena atención

Megusto por la amabilidad de todos asen in buen Equipo... y gracias a Fidel Lazo muchísimas gracias por alludarme saludos..Amigo

Great ! Jason was honest and extremely helpful

Great service and personally we're Great.

Diego, Tryston, and Finance mgr. were first class! The entire experience was a 10 out of 10! I will be back soon for another purchase!

I worked with Chris w. He was very helpful and patient with my questions. I appreciate the service overall and communication from the team

Great sales Person, Diego did his best with what he had available

Rodolfo is an amazing person and make everything easy and the service was great

Failed to rotate my tires and add a car wash that was offered in the service waited 2hrs for an oil change

You always offer a very excellent costumer service! I don't change you guys.

It was a very pleasant experience, sales people were very helpful and courteous. The whole process from test drive to finalizing the purchase was smooth and done in a timely manner.

This has been the best experience. First time buying a new car..

Everything that I had in writing from the dealership online and an email was given to my sales rep before I proceeded with the finance department and they didn't honor or properly complete any of them. And when I called back to have it adjusted, I was told that everything had been signed and a sales manager would call me back and I haven't heard anything. Everything was great until the finance portion. It just felt kind of sketchy and rushed. I'm still waiting on the $250 gas card. They said it would be mailed. Then when I called back to ask about it, I was told it was added into the price discount of the vehicle. No one ever told me that they just said yes you will get it. Yes, we got it and rushed me along. I can supply emails sent to my sales rep if needed.

It’s really frustrating to have a brand new car under warranty and having to go to get it serviced for the 3rd time in 4 months. Everytime I have to go there I feel like I’m passed around people that don’t have the authority to solve my problem. Shop employee cannot see whether or not I have warranty (I do!!), tell me to find the salesperson (????), cannot move forward with services altogether (“no, for this electronic issue you need to book a separate appointment”)… and so on Additionally, the lack of a loaner car is aggravating - forcing me to go to a rental place (took 2.5 hours on Monday between deoping my Tahoe and leaving the rental with a car- waited more than 1.5hs in the dealership to be taken to the rental place) just compounds the feeling that this isn’t the customer service I expected when I bought my Tahoe with GM. People in the dealership seems to care, but apparently the internal processes/rules make everyone lives terrible. I don’t feel like I want to buy another GM again just because the dealership.. people are asking me: “do you like the car?”.. i answer: “I love the car BUT really deslike to deal with the dealership “.. a 80K car shouldn’t stress me that much.. next time will change brand.. had no isses like that with my Subaru.

Very friendly and smooth process with a great deal.

Great, fast easy

Chris, the finance person, and the manager really did a good job at everything! From help, to choosing the rite car, to advice. Really made me and my husband happy we went here and not carmax agian. Would recommend to anyone, and already have!

service prompt and as indicated by service rep

Received good customer Service but overall the wait time for service was and is extremely long due to a part needing to be ordered. Because of this order, it end up costing me over $1,000.00 for a rental car, as I was without my vehicle for more that 20 days. Though I was informed 7 to 10 days, it turned into 20 days +. I think Chevrolet should have courtesy loner cars if service takes this length of time to complete, this is not fair to the customer. During the wait time I did not receive any updates and/or courtesy calls of reassurance as to when the car would be ready. A voicemail was sent on a Monday that the part was in, but I did not get the car till the following Saturday, which was 6 more days which tells me the car was not immediately worked on once the part had been received. I have been bringing my car to Westside for the past 2 years and it has always been something additional and or extra, or excuses of not having sufficient man power. Please address this because as a customer I end up losing out. Thanks for you consideration

I had a Good experience and very efficient service

Good as always

Always fast reliable service.

Took care of my truck was happy with the service

Great service

Very easy process to purchase . Everyone was great to deal with from sales representatives , finance and owner .

Great team, parts department was helpful with my needs. Thank you Cassy, team members.

From the moment we met Christopher Bell, he worked for us. He tirelessly worked to get us the best deal both on the new Equinox as well as our trade-in. It was an easy purchase from the start.

Cassy my service advisor greeted me as soon as I arrived and took good care of me and was friendly and professional. Dealership is a relaxing place to get service.

It was great!

Excellent service

Matt Cook looked after us from first contact through to driving off the lot, he could not have been more helpful. I was buying a car for my daughter and he pulled out all the stops for her, especially having the red bow on the hood when she first saw the car. he answered all our questions and made the car buying experience a very smooth and easy process.

Everyone has been thus far. Every time I come to get my oil changed or get some kind of repair everyone is super nice and it done in a timely manner. Thank you Westside

Todo bien

EXCELLENT SERVICE!

Service was great

Christopher it was amazing thank you

I struggle with the fact that I made an appointment but it took a full week before the truck was even looked at and diagnosed. Once that finally happened the issue was fixed within a week. Seems the scheduling could accommodate the backlog better. Cassy did a great job keeping me informed and up to date on the progress.

Honest, straightforward, fair dealing dealership with an excellent amount of inventory to choose from.No games, made buying my wife a new vehicle a breeze. My salesman (Jim)was very knowledgeable, helpful & efficient as he had been in the car business many years. After having our trade/in evaluated, he spent 5 minutes with the Sales Manager (Luke) & came back with the rock bottom deal. As I had researched, he offered a fair price on our trade-in & discounted the new vehicle a fair bit. After settling on the deal I was then introduced to Triston, the Finance Representative. I planned to use out credit union to finance as they offer very competitive rated, but they were able to get us a better rate with their partner lender. Unlike other experiences I have had, Triston didn’t present any special add-ons the dealership did to all new vehicles such as a ceramic coating, nitrogen vs air filled tires,etc. The only thing he offered was GM’s extended warranty at their lowest possible price upfront (I had researched prior, so I knew he wasn’t trying to upsale the policy). I was in/out of the dealership in 2 hours headed home with the new vehicle, very satisfied with the deal we got & this dealership’s high standards of business conduct. I will definitely recommend to family & friends shopping for a new or used vehicle.

Isaias Montes, my service representative was very good. He was knowledgeable and totally committed to making sure the issue with my vehicle was totally resolved. I feel that the car when I get it back is 100 % .

Friendly service. I trade in my vehicles constantly and westside has earned my business as I was a classic Chevy customer. Buying cars is normally stressful but this time was smooth, stress free and fast. Will definitely recommend to family and friends.

Doug and Tony are great! They always take great care of me. They are a great asset to Westside!

Great experience. The sales person was extremely thorough showcasing the vehicle, and addressed all our questions. He went above and beyond to ensure we were taken care of.

Great service

Fixed problems but took two visits and was estimated a two hours but two days

very good - satisfactory

The service was completed timely and within the estimate.

My experience was amazing , very polite gentleman and it was a quick and smooth experience

Overall great experience. There was a hiccup once, but the way the dealership responded was very professional. I have brought my Silverado back since without concern or doubt. I also appreciate the support this dealership has provided to local public schools and their students. This kind of giveback further encourages me to give them my business. There’s truly a community minded ownership group at Westside Chevrolet.

GREAT SERVICE

Easy process to check in and get my service started. The waiting room was quiet for the most part and the wait time was great!

Great Customer Service

My home dealership for the last 26 years

A good experience overall

I’ve left lengthy responses on the text survey. Not sure if that goes to anybody other than the man I met, Mark, the service manager. At the end of the day, I think your timing is terrible. I think the way that you schedule does not take The time of the customer into account. Ultimately, I think communication is the worst problem starting from your service manager down to the tech I was supposed to be dealing with. In fairness, I think the person I would normally deal with thought that the service manager was communicating with meand he really wasn’t.

Took me as a walkin. Had a great experience with Rolando. He was very professional. I was able to get work done in the lobby while I waited. Check out girls were very nice.

Everything went smoothly, exceptional service. The service representative Rodolfo was a pleasure. He was able to keep me informed throughout the whole process.

The Service Advisor Cassy and team did a magnificent As always the Service Advisor and team does a professional. Top notch job servicing my vehicle. Bar none. job. Friendly, courteous and timely. Top notch job servicing my vehicle. Bar none.

You were great

Very simple and streamline process!

Cassy Nichols was amazing . I dropped my car off for a battery issue 2 hours later all fixed and picked up. Cassy is very professional, knowledgeable and a great service advisor!

Everything went very quickly and smoothly.

Fast service

Rodolfo was very professional and courteous throughout my entire experience

Good service by Chris

Wrong diagnostic, and not willing to re diagnose.

It was a great experience! Diego was wonderful and caring. Quality service and sales!

Excellent customer service getting the parts in and the truck scheduled for the needed repair. Repairs made in a timely manner. Thank You!

Great service

Quick, fast, low price. Asked for them to send their lowest price, they did, and no one in the area could match. No hassle, no haggle.

Waited about 20 minutes before anyone offered assistance; my rear wiper blade was in need of replacing but the technician said everything was in order.

Noah was very helpful and made the process to purchase our new Tahoe smoothly

The tire rotation was done, however, the wheel lock was left loose inside the cap. I suspected something was wrong because I didnt get the wheel lock handed to me like I normally do. Auto Butler service was poor. SUV was dirty inside as if it was not vaccumed. It was a mistake to pay for the AUto Butler when I purchased my SUV.

Great dealership, we have brought 4 Tahoe's and a Traverse from the Dealership and really appreciate the experience and how we are treated like family.

Fast service

Timely completion and good communication was very much appreciated.

friendly sales & finance people

Amazing experience. From Luke to Chris to Bill. Hands down it was an awesome day.

👍buena atención gracias

It's all good 😊

Jason was a great salesman and he made my buying experience very enjoyable. The finance department was very friendly and informative.

We had an outstanding experience purchasing our new 2025 Tahoe from Westside Chevrolet! Brian Richardson was incredible to work with—friendly, knowledgeable, and patient every step of the way. He went above and beyond to make sure we found exactly what we wanted and that the entire process was smooth and enjoyable. The finance team was equally great—efficient, transparent, and easy to work with, which made closing the deal quick and stress-free. The whole Westside Chevrolet team made us feel valued and taken care of from start to finish. We absolutely love our new Tahoe and will be recommending Brian and Westside Chevrolet to friends and family. They’ve definitely earned our trust and future business!

My experience was very good. The service person Cassie was very informative. Experienced explained everything to me from the beginning to the end. She was very calming. They need more people like that in that building. I really enjoyed her expertise.

Brought my car in multiple times for the same issue. The wrong product was used on my car after taking to another dealership and investigating the problem.

Brian and Tryston were amazing, kind, and very helpful! I will definitely consider going back to both of them when I am ready to trade in my 2017 Chevy Cruze.

Your salesman Jared Cole is a great asset to your sales team. Give that man a raise.

Great service

Great service while buying my truck. Not so good after purchase. I have called dealership miltiple times for questions and missing information on my truck. Calls are not answered. I leave voicemails and no one gets back to me

Awesome attention, knowledgeable sales person

Great and overly accommodating. Cassie was awesome and glad she got us in.

Angel stepped in and really supported me get my deal across and getting me in and out of the dealership within an 1.5 hour time span. Amazing work and so easy to work with.

Isaiah got us in and out seamlessly, excellent job!

I hate surveys

Christopher Bell made our purchasing experience rather enjoyable

Jason helps me out with my decision

Hanna and Rudy were very nice and handled my service well. I should have gotten a quote in writing before i said yes to having service done. really didn't understand the miscellaneous charge on the final bill? But Rudy and Hanna are great!

Fast and friendly service

This is the second survey I have filled out. After the first survey, in which I did not give a great rating, I was immediately contacted by the dealership management and was asked to bring my vehicle back the next day to look at the issue (a broken TV screen). I brought the vehicle back the next day and was greeted with mixture of hostility and indifference by a manager. After several minutes of arguing back and forth he agreed to “review the video” of my Tahoe being cleaned to see if there was evidence of who/how the tv might have been broken. That was Friday morning of last week. I have yet to hear back from the manager. I am taking my family on a road trip for the holidays soon and the whole point of buying the Tahoe with the entertainment package was for these type of trips and now it cannot be used. So I spent $300 to have my vehicle serviced prior to a road trip and came out with an unusable entertainment system. This is my second time bringing my vehicle to Westside and I should have learned from the first one not to come back. I decided to give them another try and now I’m in a worse spot than I was going in. Needless to say this will be the last time I come to westside.

Done

Easy going and a great staff the reason I purchased my new 2500 hd truck from Westside Chevrolet was the service team is awesome the best service team ever.

The service quality is excellent. The recommended service was done in a timely manner. The service Rep, Isaias was very professional and a good communticator.

Excellent team work

It was great

Great!

⭐️⭐️⭐️⭐️⭐️ Excellent Experience! We recently purchased our new Chevrolet Equinox and had the absolute pleasure of working with Orlando, our salesperson. Orlando was incredibly patient with us throughout the entire process, taking the time to understand our needs and helping us make the right choice that fit perfectly within our budget. His professionalism and kindness made the experience stress-free and enjoyable. Tony in the finance office was equally outstanding. He walked us through all of our warranty options and financing choices with the lender, making sure we felt comfortable and informed every step of the way. The hospitality from the entire team was superb—so much so that we ended up purchasing not just one, but two vehicles! We couldn’t be happier with our decision and truly appreciate the exceptional service we received. Highly recommend this dealership and their amazing staff. Orlando and Tony made the experience unforgettable, and we love our new vehicles!

Car was dropped off at 8:30 am. Heard back at 2 pm I was next in line for technician. Checked in at 4:45 pm no text so I called several times. Service associate mailbox is full. Finally was told technician was leaving in 45 minutes. They were unable to see my car for there was 200 other cars that were there that day & they needed to keep my car for another day. Due to no contact & keeping my car all day I will not use this dealership again.

Christopher was excellent. Very polite, respectful, and knowledgeable

Great experience. Salesman was very helpful and went above and beyond.

I was misquoted and there were to many delays. I was told the warranty would cover expenses but ended up paying out of pocket. It took 9 days before warranty was contacted and it took 4 extra days to fix truck when i was told 3-4 days

Alvin a great and I will definitely do business with him again in the future!!

Service was not double checked by technician and advisor so when I came to pick up car, the issue was recurring. This was unprofessional and a waste of time and resources for me. The manager on site is also very rude and not accommodating

Good

I scheduled the service and all was done on a timely fashion. Hannah provided friendly and excellent customer service.

service excellent

Excellent service from Mr. Diego. I bought the car I wanted. Thank you for your attention, kindness, and efficiency.

Came all the way down from El Paso tx because I couldn’t beat the deal! Awesome place and took care of me

I was charge for an additional 30 minutes on my service (1.6 hours). My extended warranty company said that I should have been charged 1.1 hours per the manufacturers guidelines. With all the issues I’ve had with my Chevy and time wasted going to the dealership, I should’ve just paid my deductible.

Good experience, but they didn’t give any discount

Rudy is an amazing service

I had my battery replaced and paid in full because no tech or no one was able to look up my last replaced battery 1 year ago only because the tech were off...smh